Trupanion Reviews

Based on 114 customer reviews from our shopper community, Trupanion’s overall rating is 4.61 out of 5 stars and 91% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 100% of reviewers consider Trupanion overall a good value option, based on a rating of 4.0 from 1 vote. Most consumers are generally satisfied with Customer Service (5.0 / 3 reviews) and Price & Quality (5.0 / 1 review) Trupanion offers.

4.6

114 Reviews

Overall Rating

5 Stars

100

4 Stars

3

3 Stars

1

2 Stars

0

1 Star

10

Good Value

4.0

Price & Quality

5.0

Shipping & Delivery

0.0

Customer Service

5.0

Return Policy

0.0

All Reviews (114)
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daisukeshioriko
May 14, 2023
"Always there and always helpful"
Always there and always helpful. This is a truly great company that has helped us out with our fur family more than once.

Thank you, Trupanion
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marcel517910
May 13, 2023
"Direct billing"
I got the insurance when my cats were only about eight weeks, now they are five years old. I use Trupanion this year for the first time, happy that the veterinarian has direct billing so that helped us to do the claim.
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yellowcat111
May 13, 2023
"They react instantly with our vet…"
They react instantly with our vet hospital.
As soon as I am up at the desk to check out, they call them and get my claim verified right away.
I also receive email messages at the same time letting me know what is going on with my claim.
I can concentrate on my dog's needs and have no stress.
Thank you Trupanion.
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CarrieGonzales
May 13, 2023
"One of my boys ended up having to stay…"
One of my boys ended up having to stay 4 nights at the vet for a stomach issue. Trupanion helped us every step of the way. Approvals were quick and they dealt directly with our veteranarian.
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KatrinaCarlson
May 13, 2023
"Trupanion has always been there for us"
Trupanion has always been there for us, and showed such great compassion when we lost one of our pups. Their staff are friendly and always helpful. I’ll always recommend your company!
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Jade_5
May 13, 2023
"Always reliable and very compassionate…"
Always reliable and very compassionate when it came to our German Shepard. We have had to contact them in several occasions and they have always been so patient and caring with us. Love you guys.
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Vivan.Barnett
May 13, 2023
"We love Trupanion!"
Since I got my pup Manolo I look for an insurance for him. We are very happy and satisfied with Trupanion. We feel secured and the experience have been great. Easy and on time!
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IanDiaz
May 13, 2023
"Absolutely worth the monthly plan cost if just one of your pets gets sick or injured"
We've always had pets, and finally signed our young cats up for Trupanion in 2019. The monthly dues seemed high for us at the beginning, but since then two of our cats have since been diagnosed with chronic illnesses, and one needed 2 surgeries. Without this insurance, we wouldn't have been able to afford a lot of the tests and treatments. This is the only pet insurance without a benefit cap, and whenever we've had questions their customer service has always been excellent. Our vet participates in the feature where the vet runs your Trupanion account # at checkout and Trupanion may pay for part of the visit on the spot (I can't remember what that's called). Highly recommend, and all our fluffy kids say thank you!
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Rodney.Carpenter
May 13, 2023
"We got our puppy pet insurance"
We got our puppy pet insurance, we had to use it within a week. I didn't have to do anything, the vet's office filed and they received the payment.
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GabeSanchez
May 13, 2023
"Fantastic coverage and great support"
Fantastic coverage and great support. I’ve never felt like they are looking for reasons to deny a claim.
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NinaColeman
May 13, 2023
"I haven’t had to use my insurance yet…"
I haven’t had to use my insurance yet but it’s worth having with reasonable prices.
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brownduck518
May 13, 2023
"NOT JUST A NUMBER!"
We acquired Trupanion when we rescued our puppy DeMi and we were extremely impressed with the quality of service via emails,texts
and phone calls and the heartfelt concerns of the staff. They go above and beyond!!!
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Lee.Gray
May 13, 2023
"Never Denied a Claim!!"
I have a big accident prone/injury prone/bad things ingested kind of goofy English cream golden retriever. Truepanion has covered his ACL equivalent surgery and elbow surgery (less deductibles) They were fast with my refund and didn't cancel us or raise our premium! Unlike the breeder who wouldn't stand behind their guarantee. Highly recommend Trupanion to all pet owners.
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ElsieDouglas
May 13, 2023
"Trupanion gave me extra time with my soul dog and I can’t thank them enough."
My Bulldog Watson was diagnosed with a heart tumor and given a limited amount of time. Thanks to Trupanion I was able to get him the best possible Cardio care, and I was able to do all of his favorite things and give him the best last 9 months without worrying too much about finances. Without Trupanion covering as much as they do, I definitely would not have been able to afford all of the medications and check ups, which kept him as comfortable and happy as possible for as long as possible. Thank you so much Trupanion!
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Bella1280
May 13, 2023
"Absolutely incredible"
We got trupanion when our golden was a puppy, and through the years they have been nothing but wonderful. From the coverage they provide to their customer service. Our dog got diagnosed with lymphoma and the only reason we were able to give him the treatment he needed was with the help of trupanion. You insure your home, your car, your health, please please please insure your fur baby. Consider yourself lucky if you never have to use it, but if you need it, you'll be so grateful. They are amazing, and we will never go a day without having trupanion for our pets.

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